CANCELLATION POLICY

Our spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations or rescheduling with less than 24 hours of notice or no-show appointments are subject to a cancellation fee amounting to 100% of the cost of the scheduled service. Appointments canceled within 48 hours are subject to a cancellation fee of 50% of the cost of the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy to ensure you receive the best service possible. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. We appreciate your understanding. When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card to guarantee a reservation including services intended to be paid with a gift card. Please have your credit card ready when booking. If you agree to receive emails and texts from us, we have an automated appointment reminder that goes out 48 hours before your scheduled appointment. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment. In order to accommodate all my clients, I schedule appointments pretty close together allowing no time for extensions on late arrivals. Late arrivals are still expected to pay for full scheduled service. I understand traffic happens, and if my schedule allows it I will try to accommodate full service time, but this is case-by-case and only if I have been properly notified in advance of your late arrival. Facial services 60 minutes or longer after 15 minutes in to a clients appointment and they still are not present, the appointment is cancelled and a 100% fee is charged. If it is a waxing, lash lift & tint, brow shape & tint, after 5 minutes of not being present the appointment is cancelled and a 100% fee is charged. ​ Clients who fail to show up for appointments are expected to pay in full for missed service. Clients who fail to show up more than once, are not a good fit for Wild & Free. Please expect to arrive 10 minutes early for your first appointment with me. In order to receive a skin treatment, a consultation must be performed and intake/consent form needs to be filled out. All information gathered and intake forms go on file for future appointments and will not be shared with anyone else. We do require minors (18 and under) be accompanied by a parent or legal guardian who must stay the entire service. ​ ​